Return Policy

At Just Visage, every product is carefully crafted to bring you a touch of luxury and confidence in your daily skincare ritual. We want you to love your purchase as much as we loved creating it. If, for any reason, your experience falls short of expectation, we are here to make it right.

Damages and Issues

Each order is prepared with care, but in the rare event that your item arrives damaged, defective, or incorrect, please reach out to us immediately. Our team will personally review your case and ensure a swift resolution, whether that means a replacement or another thoughtful solution.

Exceptions & Non-Returnable Items

For the wellbeing of our clients and the integrity of our products, we are unable to accept returns on:

• Opened or used skincare items
• Products not in their original condition or packaging
• Items marked as final sale

If you are unsure whether your product qualifies, our team will gladly assist before you begin the return process.

Exchanges & Refunds

Should your return be approved, you may choose from:

• An Exchange – for the same product or another item of equal value, so your skincare journey continues seamlessly.
• A Refund – credited back to your original method of payment. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

How to Begin

To initiate a return or exchange, kindly contact our client care team:
📧 support@justvisage.ca

Please include your order number and a brief note regarding your concern. From there, we will guide you with care and attention through every step of the process.

Frequently Asked Questions

How long do I have to request a return?
You may request a return or exchange within 14 days of receiving your order.

Do I need to cover return shipping?
In most cases, clients are responsible for return shipping costs unless the item arrived damaged or incorrect. Our team will confirm details with you during the process.

When will I receive my exchange or refund?
Exchanges are shipped once we receive and approve the returned product. Refunds may take 5–10 business days to reflect, depending on your bank or payment provider.

Can I return a gift?
Yes, gifts may be exchanged for store credit of equal value, provided they meet our return requirements.

✨ At Just Visage, your trust and satisfaction are at the heart of what we do. Every detail matters — from the ingredients we choose to the care we extend when assisting you.